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Please return your item unused and in original condition (including all labels and tags intact) with proof of purchase within 30 days, and we’ll give you a refund as long as your returned product meets our terms and conditions. Please use our self-serve returns portal to generate a return shipping label.
Exceptions:
- Products you received over 30 days ago
- Products that have been opened or unsealed (other than where necessary to inspect)
- Products without original packaging or labels
Self-Serve Returns Portal
Visit our Craghoppers USA Returns Portal powered by ShipStation to start your return.
- Please have your Order Number ready (Starts with "CH").
Exchanges
If you would like to exchange an item purchased from us online, please return it to us for a refund and then simply place a new order for the replacement. For purchases made in store, please return to Rust & Salt with your receipt or proof of purchase within 30 days.
Refunds
You will receive your refund within 10-14 days of the returned item being received by our Rust & Salt warehouse. We will email you once your refund has been processed.
If you have not received your refund after 14 days of your returned item being received, please contact us.